Privacy policy
Who is responsible for your personal data?
Personal data we collect
We collect and process the following personal data from you:
Identity and Contact Data
including your name, address, telephone number, date of birth, marital status, passport number, employment history, educational or professional background, tax status, employee number, job title and function, and other personal data concerning your preferences relevant to our services;
Business Information
including information provided in the course of the contractual or client relationship between you or your organization and Starcharge Energy Pte. Ltd., or otherwise voluntarily provided by you or your organization;
Profile and Usage Data
including passwords to Starcharge Energy Pte. Ltd. websites or password-protected platforms or services, your preferences in receiving marketing information from us, your communication preferences and information about how you use our websites(s), including the services you viewed or searched for, page response times, download errors, length of visits and page interaction information (such as scrolling, clicks, and mouse-overs).
Technical Data
including information collected during your visits to our website(s), the Internet Protocol (IP) address, login data, browser type and version, device type, time zone. setting, browser plug-in types and versions, operating system and platform.
- When we use analytic cookies, Profile and Usage Data and Technical Data (as defined above) are collected and used.
- Physical Access Data, relating to details of your visits to our premises;
Information about other people
If you provide information to us about any person other than yourself such as your employees, counterparties, your advisers or your suppliers, you must ensure that they understand how their information will be used, and that they have given their permission for you to disclose it to us and for you to allow us, and our outsourced service providers, to use it.
How do we collect your personal data?
The circumstances in which we can collect personal data about you include:
- when you or your organization offer to provide, or provides, services to us;
- when you correspond with us by phone, email or other electronic means, or in writing, or when you provide other information directly to us, including in conversation with our staff;
- when you or your organisation browse, complete a form or make an enquiry or otherwise interact on our website or other online platforms;
- by making enquiries from your organization, other organizations with whom you have dealings such as former employers and educational institutions, or from third party sources such as government agencies, a credit reporting agency, information service providers or from publicly available records.
How will we use your personal data?
We use your personal data only for the following purposes:
- To fulfill a contract, or take steps linked to a contract, with you or your organization. This includes:
- to register you as a client of Starcharge Energy Pte. Ltd;
- to provide and administer goods or services, as instructed by you or your organization;
- to process payments, billing and collection; and
- to process applications for employment.
- As required by Starcharge Energy Pte. Ltd. to conduct our business and pursue our legitimate interests, in particular:
- to administer and manage our relationship with you, including accounting, auditing, and taking other steps linked to the performance of our business relationship
- to carry out background checks, where permitted;
- to analyze and improve our services and communications and to monitor compliance with our policies and standards;
- to manage access to our premises and for security purposes;
- to protect the security of our communications and other systems and to prevent and detect security threats, frauds or other criminal or malicious activities;
- for insurance purposes;
- to exercise or defend our legal rights or to comply with court orders;
- to communicate with you to keep you up-to-date on the latest developments, announcements, and other information about our services and solutions (including briefings, newsletters and other information), events and initiatives
- to collect information about your preferences to personalize and improve the quality of our communications with you.
Disclosure of your personal data
We share your personal data, in the following circumstances:
- with our subsidiary undertakings and/or affiliates for the purposes of providing you with our services as described in this Privacy Notice.
- on a confidential basis with third parties for the purposes of collecting your feedback on the company’s service provision, to help us measure our performance and to improve and promote our services;
- with companies providing services for money laundering and terrorist financing checks, credit risk reduction and other fraud and crime prevention purposes and companies providing similar services, including financial institutions, credit reference agencies and regulatory bodies with whom such personal data is shared;
- with courts, law enforcement authorities, regulators, government officials or attorneys or other parties where it is reasonably necessary for the establishment, exercise or defense of a legal or equitable claim, or for the purposes of a confidential alternative dispute resolution process;
- with service providers who we engage within or outside of Starcharge Energy Pte. Ltd. domestically or abroad, e.g. shared service centers, to process personal data for any of the purposes listed above on our behalf and in accordance with our instructions only;
Information we transfer
Security of your personal data
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.
We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Updating personal data about you
Your Rights
Access:
You have the right to request a copy of the personal data that we hold about you. There are exceptions to this right, so that access may be denied if, for example, making the information available to you would reveal personal data about another person, or if we are legally prevented from disclosing such information. You are entitled to see the personal data held about you. If you wish to do this, please contact us using the contact details provided below.
Accuracy:
We aim to keep your personal data accurate, current, and complete. We encourage you to contact us to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.
Objections:
In certain circumstances, you also have the right to object to processing of your personal data and to ask us to block, erase and restrict your personal data. If you would like us to stop using your personal data, please contact us.
Porting:
You have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format.
Erasure:
You have the right to [ask/require] us to erase your personal data when the personal data is no longer necessary for the purposes for which it was collected, or when, among other things, your personal data have been unlawfully processed.
Complaints:
If you believe that your data protection rights may have been breached, you have the right to lodge a complaint with the applicable supervisory authority, or to seek a remedy through the courts.
Right to withdraw consent
If you have provided your consent to the collection, processing and transfer of your personal data, you have the right to fully or partly withdraw your consent. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose(s) to which you originally consented unless there is another legal ground for the processing.
To opt-out of receiving our marketing communications, please follow the opt-out links on any marketing message sent to you or contact (marketing@starcharge.com). Opting out of receiving marketing communications will not affect the processing of personal data for the provision of our legal services.
How long we keep your personal data
Changes to our Privacy Notice
Contact Details
Questions, comments and requests regarding this Notice are welcomed and should be addressed to Privacy Team, compliance.group@wbstar.com, or be made through a letter to Starcharge Energy Pte. Ltd. Privacy Team, No. 39, Longhui Road, Wujin National High-tech Industrial Development Zone, Changzhou, Jiangsu Province, China.
Information we transfer
We may share your personal information with affiliations of Starcharge Energy Pte. Ltd. and its affiliated and associated businesses outside Singapore. The locations of those offices can be found at the bottomopen of www.starcharge.com.
Right to withdraw consent
If you choose not to provide personal information, or withdraw consent to our use or disclosure of such information, we may not be able to provide some of the services you have requested from us.
Your Rights: Additional contact
If you have any queries or wish to make a complaint about our privacy practices or our compliance with the Privacy Principles, then please contact the privacy officer at filecomplaint@wbstar.com, and we will use our reasonable efforts to promptly address your concerns or complaint.
